![]() ![]() If you run into any issues, please contact our support team. Click SEND REPORT and make sure to include your diagnostics by checking the box as shown below: (After you click the button a message will show at the bottom of the screen letting you know if had been sent) Type in your message to our support team, telling us what problems you are having, and click CONTINUE.Ħ. On the next screen that appears, you can click the Application malfunction menu and select a problem reason from the list and then click the CONTINUE button.ĥ. You may be asked to enter your email address - if so, enter the email address on your IPVanish account.Ĥ. We suggest using the Fire Stick in the same room as your wireless access point and if you are on a Fire TV or Fire Cube, test using a wired connection. Once connected to the VPN, your IPVanish Kill Switch app will monitor your FireTVs VPN connection and if it disconnects or is interrupted, the IPVanish Kill Switch. If you are having trouble with IPVanish on your Fire Stick or Fire TV device, we would first recommend checking your network connection and wireless signal strength. Log into IPVanish (If needed) and connect IPVanish to activate your VPN connection. ![]() Scroll down and click Contact support on the menu that appears.ģ. Open your IPVanish app by selecting the IPVanish icon in the lower-left corner of your screen. Click the Settings cog in the bottom middle right of our app.Ģ. To send your IPVanish diagnostics to Support, do the following:ġ. Read on for full details on how to do it. Your IPVanish diagnostics information will be automatically attached to your message to our team using the Contact Us option. Go to Manage Installed Applications, scroll and select IPVanish. If you are having an issue with IPVanish, you can use the steps in the guide below to contact our support team directly from your Fire TV app. On your Fire TV Stick, go to Settings and select Applications. Step 3: Launch the browser on your device. Step 2: Install the Amazon Silk Browser for free on your Fire TV or Fire TV Stick through the Amazon App Store. Launch the IPVanish app on Firestick/Android and click Connect to activate a secure connection. This article will show you how to find your diagnostics in your IPVanish on your Fire TV/ Fire TV stick devices. Step 1: Click on the Connect button within the IPVanish application to establish a secure tunnel with a VPN on your Firestick. Follow the quick steps below to test out your VPN connection. ![]()
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